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CATEGORY: BEVERAGE

MALK's savvy sampling strategy with digital rebates

MALK logo

COMPANY SIZE

High Growth

CATEGORY

Plant-Based Beverage

USE CASE

New product launch

RETAILERS

Whole Foods Market logo

IMPACT AT A GLANCE

3,000

community members engaged on offer

1,560

reviews for syndication with an average 4.4/5 rating

65%

redeemed offer in 1 month with nearly 2,000 redemptions in total

78%

of consumers intend to purchase the product again

A transparent company obsessed with ingredients

MALK is a premium plant-based milk brand that prides itself on having “nothing to hide” and being ingredient-obsessed. Launched in 2015, the brand is deeply committed to using organic ingredients and maintaining a shorter list of ingredients compared to other milk alternative products on shelves.

MALK guarantees 100% transparency with its ingredients and processes—now and forever. As their website proudly states, “To us, ingredients are everything. We don’t just pay attention to our ingredients. We obsess over them.”

MALK cashew milk

Precision targeting: Reaching the right consumers

MALK has consistently faced the challenge of getting their products into the hands of their ideal consumers, whom they have dubbed the affluent wellness seekers – categorized as people who care deeply about what they put into their bodies and are willing to spend more on healthier, cleaner products.

This is what first brought them to Social Nature in 2022. Traditional sampling methods were costly and often connected the brand with consumers who were unlikely to become loyal customers. They knew they needed a more targeted approach.

By leveraging Social Nature’s community of over +1M individuals eager to try natural and organic products, MALK was better positioned to reach their ideal consumers.

So when it came time to launch their new Cashew MALK at Whole Foods Market, they wanted a tried-and-true solution to hit their goals of acquiring new customers and gaining valuable insights into how these consumers felt about their product.

Digital rebates: Solving the sampling dilemma

Understanding the selectiveness and importance of MALK’s consumer base, Social Nature efficiently connected MALK with their ideal audience through pre-trial consumer surveys where shoppers had to meet specific criteria in order to access the offer. The campaign reached 3,000 highly qualified shoppers who fit MALK’s target persona and regularly shopped at Whole Foods Market.

MALK cashew milk

Sip, sample, succeed

Primary objective: Through Social Nature’s targeted digital rebate platform, MALK achieved impressive engagement and a high repurchase intent in a more cost-effective manner than traditional sampling methods.

Nearly 2,000 health-conscious shoppers tried the new Cashew MALK product at Whole Foods Market stores, which represents an impressive 65% conversion rate. Access to consumer feedback provided MALK with valuable insights into what aspects of their product resonated with consumers and validated some concerns around price sensitivity – all crucial information for the brand’s decision-making and commitment to continuously improve product offerings.

Notably, 43% of consumers surveyed had never tried cashew milk before. However, post-campaign reviews highlighted that 78% of MALK’s target consumers intended to purchase the product again in the future, demonstrating the campaign’s success in driving trial and fostering repeat purchases.

MALK plant-based milk

Key takeaways

✔️ Targeting Marketing: Reaching the right audience is crucial. Social Nature’s platform allowed MALK to connect with consumers who genuinely care about healthy, clean ingredients.

✔️ Cost Efficiency: Digital rebates and targeted sampling were more cost-effective than traditional methods, reducing expenses while increasing engagement.

✔️ Valuable Consumer Insights: Detailed feedback helped MALK refine their product offerings and understand consumer behavior, leading to better business decisions.

✔️ Enhanced Retail Support: Showing retail partners that MALK was investing in driving trial and supporting sales through effective sampling methods helped strengthen retailer relationships.

Reach your ideal customer with digital sampling.

Speak with a CPG Growth Strategist to discuss strategies.